 In today’s analytical market the knowledge and quick response time of a service provider plays a huge role in minimizing instrument down time. Teledyne Tekmar Analytical Services (TTAS) has always focused on prompt, knowledgeable and courteous response to our customer’s needs. We recognize providing full lab support is the answer to your service support requirements. Down time is costly to you, and if you’re dealing with multiple companies this just makes your job more complicated. Regardless of the sample prep instrument, GC/MS, LC and/or selective detector, Teledyne Tekmar Analytical Services provides you with a level of comfort in dealing with one service support provider.
Our Technical Support Department is the leader in the market pertaining to response time and capability to resolve your instrument problems in an opportune manner.
Our Field Service Department provides a broad gamut of instrument support. Response time, knowledge and ownership are the quality traits which have positioned this group as a leader in the market as a single service support provider.
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Our Services Include:
Factory Repair
Factory repairs are done at our Ohio facility in order to save on instrument service costs.
Installation
We will help you install new instrumentation or move your current instrumentation to a new location.
Instrument Refurbishment
A service representative can do a refurb on site in order to prolong the life of the instrument.
IQ/OQ
Our installation and operational qualification program consists of producing the thorough audit trail needed to meet internal and external validation requirements while confirming proper installation and operation with documented tests.
On Demand Repair
A service representative will come on site and do the repair. This is billed on a per incident basis.
Preventative Maintenance
This ensures that your instrumentation is working at its optimum capability.
Service Agreements
Our service agreements include preventative maintenance, overnight shipment of parts, 48-hour response to your site, and priority service.
Software/Hardware Upgrades
Upgrades are readily available for the lifetime of your instrument.
Technical Support
Unlimited Phone Support at 1-800-874-2004 or by email at tekmarsupport@teledyne.com.
TOC Certified Reference Standards
Teledyne Tekmar, in conjunction with Pharmaceutical Resource Associates (PRA), now proudly offers a full suite of certified TOC reference standards for all TOC instrument manufacturers. Click here for more information on our TOC Certified Reference Standards.
Training: Our service representative will provide on site training.
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