Support
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Contact Tekmar

Please contact our Customer Support department at 800-874-2004 for pricing on these packages or email: tekmarsupport@teledy​ne.com

Testimonials

"I would like to take this opportunity to recognize Tekmar ​​for providing ​exceptional service to our laboratory this past week. The Service Engineer questioned myself and the Analysts that operate the instrument to fully understand exactly what was occurring and every aspect of our procedures to help him effectively troubleshoot the problem.  I had to insist we stop for the day, since it was now 6:30 PM. Now, that's dedication to his job.  He took the initiative and went above and beyond his service responsibilities! He worked tirelessly and professionally while he was at our facility. You are fortunate to have him as an employee and we are very fortunate he was sent to us! It was a pleasure working with him." 

Anne

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"I am doing what I can to try to get a Tekmar Purge and Trap system (Atomx)… because of the superior tech support I get from your team. I get to talk to someone about a problem immediately. That person is very knowledgeable and mostly resolve the issue in that same phone call. Once the problem is identified, I know I will have a replacement part the very next day. Your tech support team makes my job easier and I can't thank them enough." 

Thomas 

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"I want to commend your technical support team for being supportive. Unlike other companies, your team is readily accessible and can provide excellent guidance in troubleshooting and repair of the unit over the phone. The instructions are clear that it is easy to make the correction by ourselves."
Maria Real-Robert
Laboratory Coordinator
University of Central Florida

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“I would like to express our satisfaction with service provided by the Teledyne Field Service Engineer …He was on our site on August 24-25 for installation of new equipment and PM/repair of our existing Purge and Trap system. He showed not only a very good knowledge of his area of expertise, but also friendliness and a deep understanding of customer’s needs.” 

Thank you, Elena 
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“I wanted to thank you both for the quick response that you supplied to fix the TOC instrument. I spoke with the manager of the department and he was very impressed with the ability to troubleshoot over the phone and the availability of the tech. He was also impressed with the follow through even after the problem was diagnosed and remedied… I think you have a great team and I am grateful to have your expertise and responsiveness available when these situations arise.“ 


Thanks, Wes. ​

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​​Service ​

In today’s analytical market the knowledge and quick response time of a service provider plays a huge role in minimizing instrument down time. Teledyne Tekmar Services has always focused on prompt, knowledgeable and courteous response to our customer’s needs. We recognize providing full lab support is the answer to your service support requirements. Down time is costly to you, and if you’re dealing with multiple companies this just makes your job more complicated. Regardless of the sample prep instrument, GC/MS, LC and/or selective detector, Teledyne Tekmar Services provides you with a level of comfort in dealing with one service support provider.

Our Technical Support Department is the leader in the market pertaining to response time and capability to resolve your instrument problems in a prompt and courteous manner.

Our Field Service Department provides a wide range of instrument support. 
​​​Our Services:
    • Factory Repair
    • Installation
    • Instrument Refurbishment
    • IQ/OQ
    • On Demand Repair
    • Preventative Maintenance
    • Service Agreements
    • Software/Hardware Upgrades
    • Technical Support
    • TOC Standards
    • Training
Response time, knowledge and ownership are t​he quality traits which have positioned this group as a leader in the market as a single service support provider. 

Our Service Department covers the entire USA, please contact us​ for more information.


Our Services Include:

Factory Repair
Factory repairs are done at our Ohio facility in order to save on instrument service costs.

Installation
We will help you install new instrumentation or move your current instrumentation to a new location.

Instrument Refurbishment
A service representative can do a refurb on site in order to prolong the life of the instrument.

IQ/OQ
Our installation and operational qualification program consists of producing the thorough audit trail needed to meet internal and external validation requirements while confirming proper installation and operation with documented tests.

On Demand Repair
A service representative will come on site and do the repair.  This is billed on a per incident basis.

Preventative Maintenance
This ensures that your instrumentation is working at its optimum capability.

Service Agreements
Our service agreements include preventative maintenance, overnight shipment of parts, 48-hour response to your site, and priority service. For more information on the specific types of Service Agreements offered by Teledyne Tekmar, click here

Software/Hardware Upgrades
Upgrades are readily available for the lifetime of your instrument.

Technical Support
Unlimited Phone Support at 1-800-874-2004 or by email tekmarsupport@teledyne.com.

TOC Certified Reference Standards
Teledyne Tekmar, in conjunction with Pharmaceutical Resource Associates (PRA), now proudly offers a full suite of certified TOC reference standards for all TOC instrument manufacturers. 

Training:  Our service representative will provide on site training.

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