Thank you to all those that have provided their feedback on our products and services.
"I would like to take this opportunity to recognize Tekmar for providing exceptional service to our laboratory this past week. The Service Engineer questioned myself and the Analysts that operate the instrument to fully understand exactly what was occurring and every aspect of our procedures to help him effectively troubleshoot the problem. I had to insist we stop for the day, since it was now 6:30 PM. Now, that's dedication to his job. He took the initiative and went above and beyond his service responsibilities! He worked tirelessly and professionally while he was at our facility. You are fortunate to have him as an employee and we are very fortunate he was sent to us! It was a pleasure working with him."
Anne
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"I am doing what I can to try to get a Tekmar Purge and Trap system (Atomx)… because of the superior tech support I get from your team. I get to talk to someone about a problem immediately. That person is very knowledgeable and mostly resolve the issue in that same phone call. Once the problem is identified, I know I will have a replacement part the very next day. Your tech support team makes my job easier and I can't thank them enough."
Thomas
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"I want to commend your technical support team for being supportive. Unlike other companies, your team is readily accessible and can provide excellent guidance in troubleshooting and repair of the unit over the phone. The instructions are clear that it is easy to make the correction by ourselves."
Maria Real-Robert
Laboratory Coordinator
University of Central Florida
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“I would like to express our satisfaction with service provided by the Teledyne Field Service Engineer …He was on our site on August 24-25 for installation of new equipment and PM/repair of our existing Purge and Trap system. He showed not only a very good knowledge of his area of expertise, but also friendliness and a deep understanding of customer’s needs.”
Thank you, Elena
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“I wanted to thank you both for the quick response that you supplied to fix the TOC instrument. I spoke with the manager of the department and he was very impressed with the ability to troubleshoot over the phone and the availability of the tech. He was also impressed with the follow through even after the problem was diagnosed and remedied… I think you have a great team and I am grateful to have your expertise and responsiveness available when these situations arise.“
Thanks, Wes.
