Service Agreements
Teledyne Tekmar offers the following Service Agreement Options:
| Parts Only |
Response Time - N/A
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Free unlimited Technical Phone Support
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Free parts for repairs (excludes consumable parts)
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Full
|
Response Time - 48 hours (from time Tech Support sets up Service Call)
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Free unlimited Technical Phone Support
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Free parts for repairs (excluding consumable parts)
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Free upgrades
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One Preventative Maintenance per year
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Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
|
| Premium |
Response Time - 48 hours (from time Tech Support sets up Service Call)
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Free unlimited Technical Phone Support
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Free parts for repairs (excluding consumable parts)
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Free upgrades
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One Preventative Maintenance per year
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Finding and repairing leaks
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Sample induced issues (active sites / contamination)
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Multi-year contracts offer locked in pricing for the length of the contract
- Quarterly or Yearly billing options
|
| Block of Time (BOT) |
Response Time - 48 hours (from time Tech Support sets up Service Call)
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Free unlimited Technical Phone Support
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40 hours at a 25% discount on labor
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FSE available to work on all equipment listed on contract (List of equipment required to ensure FSE is trained / certified)
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Service report signed by Customer and FSE when call is complete
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Larger Blocks Of Time available with larger discounts (upon request)
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All parts are to be supplied by the Customer
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A minimum of two hours labor will be charged for every day service is needed
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Any remaining hours expire after 12 months of signing the contract
Payment terms: Payment due in full to start the contract. |
*Teledyne Tekmar also offers CUSTOM contracts. Let us know your needs (extra PM, OQPQ, Prepaid PM kit, etc.) and we will build and price a contract for your unique situation.
Please contact our Customer Support department at 800-874-2004 for pricing on the above packages.
