Support
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Contact Tekmar  
Please contact our Customer Support department at 800-874-2004 for pricing on these packages or email tekmarsupport@teleydne.com

​Service Agreements

Teledyne Tekmar offers the following Service Agreement Options:​

​​​​​​​ ​​Pa​rts​ Annual PM ​LaborTravel ​Leaks​​​​Sample Induced Issues​​ ​​Unlimited Free Technical Support
​Parts Only

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​Full

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​Premium ​​​
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​Block of Time ​​​ ​​​ ​​​ ​​​ ​​​ ​​​


​​​​​Parts Only
Response Time - N/A
  • Free unlimited Technical Phone Support
  • ​​Free parts for repairs (excludes consumable parts)

Full
Response Time - 48 hours (from time Tech Support sets up Service Call)
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free upgrades​
  • One Preventative Maintenance per year
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options​


​​​​​Premium
Response Time - 48 hours (from time Tech Support sets up Service Call)
  • Free unlimited Technical Phone Support
  • Free parts for repairs (excluding consumable parts)
  • Free upgrades
  • One Preventative Maintenance per year
  • Finding and repairing leaks
  • Sample induced issues (active sites / contamination)
  • Multi-year contracts offer locked in pricing for the length of the contract
  • Quarterly or Yearly billing options


​​​​​Block of Time (BOT)​
​Response Time - 48 hours (from time Tech Support sets up Service Call​)
  • Free unlimited Technical Phone Support
  • 40 hours at a 25% discount on labor
  • FSE available to work on all equipment listed on contract (List of equipment required to ensure FSE is trained / certified)
  • Service report signed by Customer and FSE when call is complete
  • Larger Blocks Of Time available with larger discounts (upon request)
  • All parts are to be supplied by the Customer
  • A minimum of two hours labor will be charged for every day service is needed
  • Any remaining hours expire after 12 months of signing the contract
Payment terms: Payment due in full to start the contract.​

*Teledyne Tekmar also offers CUSTOM contracts. Let us know your needs (extra PM, OQPQ, Prepaid PM kit, etc.) and we will build and price a contract for your unique situation.

Please contact our Customer Support department at 800-874-2004​ for pricing on the above packages. 

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